Packaging
We are environmental conscious business and it is close to our heart to protect our planet. We use recycled and/or recyclable packaging wherever possible from recyclable kraft paper tape to biodegradable void fill. We also reuse 100% of our supplier's original packaging and materials. That is why when you receive goods from us, you will notice other company's labels and stickers on the box. You might even receive your plate wrapped in old Japanese newspapers!

Shipping
All in stock orders are usually shipped within 2 business days of payment. You will receive an email along with a tracking number once your order has been dispatched. Please allow 3-10 business days to receive your order.

We use Australia Post or Sendle as our preferred company depending on the location of where your order will be shipped.

Domestic
$15 standard flat rate and orders over $150 will receive free shipping Australia wide. Express post is available via Auspost and rates are calculated at checkout.
Free pick up is also available from our Mollymook (2539) studio in NSW.
Express shipping is also available via request. Please get in touch at hello@tokaceramics.com.au before you place an order.

International
International orders are available via request. Please send email at hello@tokaceramics.com.au and we will provide quote. 

** Please be mindful that there might be some shipping delays due to Covid19 and to ensure contactless delivery, your order will be left in a safe place if no one is home. If you don't wish this to happen, please let us know at checkout and we will try our best to accomodate your request.

We recommend always to double check your delivery address. If your order is sent to a wrong address, we cannot guarantee that your order will be sent back to us. Please note we are not responsible for any re-delivery fees.